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【せんりみち公式】Learn more about English service in Japanese hotels – Friendly service awaits you!
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【せんりみち公式】Learn more about English support at Japanese hotels – Friendly service awaits you! /
Japan, with its beauty and cultural diversity, attracts tourists from all over the world. However, one of the problems that foreign tourists face when they visit is English support. In particular, the service at the hotel reception and restaurant is considered important, and whether the hotel, from major hotels to local inns, provides proper support to visiting foreign guests is a very important factor.
In this article, we will provide information to learn more about English support at Japanese hotels and enjoy your trip with peace of mind.
Table of Contents
1. Current situation and challenges of English support
Japan attracts tourists from all over the world with its rich culture and natural beauty, but one of the main challenges that foreign travelers face is the lack of “English support”. Especially in the hotel industry, despite the fact that it is an important factor that determines customer satisfaction, there is a noticeable difference in the ability to support depending on the region.
Large hotel chains located in urban areas have staff who speak English fluently on-site, and provide satisfactory service to foreign tourists. On the other hand, in local inns and small hotels, staff often do not have sufficient English skills, and there are many cases where even basic interactions cannot be carried out smoothly. This causes stress for travelers, and as a result, it is a factor that greatly affects the evaluation of hotels and inns.
Specific problems at present
In many Japanese hotels, there are cases where English cannot be used smoothly in basic responses such as check-in and check-out procedures, tourist information, and confirmation of reservation details. This problem is particularly noticeable when staying at local inns and small hotels. For example, if the accommodation’s terms of use and explanations of the facilities are not available in English, travelers will be confused and will have an unpleasant experience. In addition, if you cannot respond quickly and accurately when a problem occurs, it can cause you to lose trust.
Overall issues
Such issues with English support are recognized as a major problem not only for individual hotels, but for the tourism industry in Japan as a whole. In recent years, the number of foreign tourists visiting Japan has been steadily increasing, and as a result, the level of service they require is also increasing. In this situation, strengthening English support is an urgent issue and can be said to be a theme that the entire industry should address.
2. English-language support and improvement measures
In order for Japanese hotels to improve their services for foreign tourists, they need to take concrete measures. This includes reviewing staff training systems, introducing translation support tools that incorporate the latest technology, and installing multilingual information boards. These measures can significantly improve customer satisfaction.
Strengthening staff training
The key to improving English-language support in the hotel industry is, first and foremost, staff training. Regular training and practical programs must be introduced so that each staff member can be confident in basic English customer service. For example, learning English phrases frequently used in daily work and role-playing in real-life situations can be expected to effectively improve skills.
In addition, developing an English training program unique to the hotel can also help improve staff motivation. This not only gives tourists a sense of security when they visit the hotel, but also contributes to improving the overall impression of the hotel.
Multilingual guide boards
Information boards and in-house signs are not limited to English, but are written in major languages such as Chinese, Korean, and French, which greatly improves convenience for foreign tourists. This allows guests to accurately understand the rules and how to use the facilities during their stay, even if they do not understand Japanese.
Multilingual support is particularly essential for emergency evacuation guidance and disaster prevention information. It is urgent to install simple and easy-to-understand guide boards so that life-saving information is not lost due to language barriers.
3. Examples of hotels with excellent English support
There are many hotels in Japan that provide excellent services with excellent English support. These facilities have the appeal that makes foreign tourists want to visit again. Below are some concrete examples of initiatives.
Example of Hotel 1
Hotel 1 is a facility that is highly rated by foreign tourists visiting Japan. Here, smooth English support is available not only at check-in and check-out, but at all scenes during your stay. For example, the concierge provides fluent English guidance to tourist spots, providing an environment where travelers can enjoy their stay with peace of mind.
In addition, restaurant and spa staff can also speak English, so guests can receive consistent and comfortable service no matter which facility they use.
Hotel 2 Case Study
On the other hand, Hotel 2 has developed its own English education program for all staff. In this program, staff can learn not only the English skills necessary for daily work, but also how to express themselves in a way that will leave a good impression on tourists. As a result, customer satisfaction has improved throughout the facility, leading to an increase in repeat customers.
In addition, the hotel actively uses the latest translation apps. For example, even if staff are not confident in the language, they can communicate quickly through the app. This flexible response is highly praised.
Summary
Improving English support is an important step in providing foreign tourists visiting Japan with a comfortable stay and revitalizing the entire tourism industry in Japan. If each hotel shares the issues and measures discussed in this article and actively works on them, more travelers will be able to visit Japan with peace of mind.
We hope that each hotel will continue to provide innovative services and that hospitality throughout Japan will continue to evolve.
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