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【せんりみち公式】How important is English service to you in Japanese hotels? Let’s review the English service information of hotels all over Japan that are struggling!
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【せんりみち公式】How important is English support to you at Japanese hotels? A comprehensive review of English support information at hotels all over Japan that are struggling! /
Japan is home to many wonderful hotels that are praised by travelers from overseas. However, the “language barrier” is often a problem for travelers when it comes to enjoying Japan’s unique charm to the fullest. In particular, if you encounter a situation where you cannot speak English during your stay at a hotel, it can ruin your enjoyable trip. In this article, we will take a deep look at the current state of English support provided by hotels all over Japan and efforts to improve it.
Table of Contents
Current state of English support at Japanese hotels
In recent years, the Japanese hotel industry has been focusing on English support in response to the increase in foreign tourists visiting Japan. Nevertheless, there are regional and facility-specific differences in overall support capabilities. While some high-end hotels have staff on-site who provide fluent English service, there are cases where small and medium-sized facilities cannot even provide basic English support. This is one of the major reasons why foreign travelers are confused during their stay in Japan.
English proficiency of hotel staff
The English proficiency of hotel staff is a point where there is a noticeable difference depending on the size and grade of the facility. In internationally acclaimed five-star hotels, customer service in English is the standard, and from reception staff to room service and even restaurant staff, there are personnel with basic English conversation skills. They are capable of flexibly responding to the detailed requests of foreign travelers. On the other hand, in small and medium-sized hotels and long-established inns in rural areas, there are many staff members who are not good at English. Therefore, when tourists visiting Japan choose a place to stay, the English proficiency of the staff is sometimes a major criterion.
Quality of English-speaking services
Hotels with good English support not only make it easier to communicate with staff, but also have a positive impact on the quality of the overall service. For example, check-in procedures, hotel guides, and menus are all written in English, allowing travelers to enjoy their hotel life with peace of mind. On the other hand, hotels that do not provide such support are likely to cause travelers to feel dissatisfied, which will affect their word-of-mouth ratings and willingness to return.
Hotels’ efforts to strengthen English support
As the number of foreign tourists visiting Japan increases, the Japanese hotel industry is being forced to respond to internationalization. In the midst of this, efforts to strengthen English support are being rapidly advanced. These efforts are important not only for improving services but also for increasing the brand value of hotels.
Promotion of English education
In order to improve the English proficiency of hotel staff, many hotels have introduced English education programs. Education is being provided in a variety of forms, including training using online learning tools and face-to-face classes with instructors who specialize in English. In addition, some hotels are providing opportunities to learn not only everyday conversation but also more specialized customer service English. This is helping to develop staff who can quickly respond to various questions and problems that travelers have.
Introduction of IT tools that support English
In addition, the use of technology to improve English support is also attracting attention. With the development of multilingual websites and smartphone apps, travelers can now find out about hotels in English in advance. This allows foreign travelers to easily obtain the information they need during their stay and is creating an environment where they can solve problems without directly interacting with staff.
Japanese hotels with good English support
There are many hotels throughout Japan that offer solid English support and are highly rated by foreign travelers. These hotels are chosen by many travelers not only for providing comfortable rooms and facilities, but also for providing smooth service that does not make the language barrier seem obvious. Many hotels with excellent English support are highly attractive not only to tourists but also to overseas business people.
Factors of high ratings: Response and hospitality
In hotels where foreign travelers are satisfied with the English support, the response and hospitality of the staff play a major role. For example, in addition to fluent English communication, they are required to understand the cultural background of travelers and provide services that take that into consideration. Specifically, the following characteristics lead to high ratings.
The staff’s willingness to respond quickly and accurately to travelers’ requests.
A warm and hospitable spirit that makes travelers feel relaxed.
Providing translated in-house guides and tourist information for foreign travelers.
In addition, even if a problem occurs, the staff responds appropriately, eliminating travelers’ anxiety and improving the hotel’s overall credibility. This sense of security is especially important for travelers visiting Japan for the first time.
Summary
English support at Japanese hotels is a factor that greatly affects the satisfaction of travelers’ stay in Japan. Although the hotel industry as a whole is improving its English support, there are still differences depending on the region and facility. Therefore, in order for foreign travelers to have the best experience in Japan, it is important to choose a hotel that puts effort into English support.
Through the promotion of English education and the introduction of IT tools, the service level of hotels has been steadily improving. In addition, hotels with solid English support not only give travelers a sense of security, but also improve the overall satisfaction of their stay by making them feel the Japanese spirit of “omotenashi”. For travelers, a hotel with an environment where they do not feel the language barrier is an attractive presence that makes them want to visit again.
In the future, the Japanese hotel industry will continue to strive to improve various services, including English support, in order to meet the needs of foreign travelers. It will be interesting to see how each hotel will evolve to make visitors to Japan’s stay a memorable one.
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